They keep closing the call without fixing the issue

<p>I’ve been having packet drop on my line for some time. I logged a call last week Thursday 13 July 2017 Ref number 501CRK13017.The technician simply closed the fault without resolving the problem.</p> <p> </p> <p>I re-logged the fault yesterday 17 July 2017 reference number 555crk170717 and again the fault was closed without resolving the problem.</p> <p> </p> <p>I’ve logged a new fault today for this to be fixed. I am extremely frustrated with this and find the service terrible. To add incompetence to my list, When I called Telkom and spoke to an agent, I asked him how do I escalate this or lay a complaint. He gives me an email ********** Problem is that this address doesnt exist. The agents name is Mzuyanda</p>