they just dont understand cancellation

contract was cancelled in Nov '15, due to their incompetence they kept it opened, logged a few complaints via Twitter, was promised the matter will be sorted out. I had asked to keep the number as prepaid, but in Dec both numbers were discontinued (I do not know why). I called now, spent over 25 minutes on the phone, only to be told that the contract was only cancelled on the 16th of Feb (when someone decided to work). so now I am debited for over R700, not sure why. I told them in Nov already that I have had it with them. Should they persist debiting my account, I will report this to ICASA.<br> <br> Peter, please help as always!