They just dont care
<p>Once again when you do the right thing by paying your account before hand and sending proof of payment while you are on the line with customer care. Your cellphones gets cut off due to non-payment. Irrespective how many times you call you get different views of "we dont see your payment reflecting" and you even get the "our apologies sir it was a technical error on our side. your money is reflecting and your lines will be unlocked shortly". Now they keep reminding me that it will take 72 hours to reconnect my lines. I want 3 days refund on my account if it takes 3 days and I want my lines open. I paid more than was expected and this is how you treat you customers. Please rather use any other mobile service South Africa as Telkom just doesnt care about you or your business!</p>
Dear Yazied, I have enough reference numbers to last me a life time. Its just anohter number and yet nothing will be done about it. I have spoken to 13 people with 5 of them reassuring me that they will call me back and escelate my matter. Yet nothing has been done. My very first reference number is ********** 7 and yet 3 days later nobody has even looked at my case. I want a credit for these 3 days on my invoice! I want both my lines activated! Thats all I want! Not another empty promise with more reference numbers.
Dear Yazied, I have enough reference numbers to last me a life time. Its just anohter number and yet nothing will be done about it. I have spoken to 13 people with 5 of them reassuring me that they will call me back and escelate my matter. Yet nothing has been done. My very first reference number is ********** 7 and yet 3 days later nobody has even looked at my case. I want a credit for these 3 days on my invoice! I want both my lines activated! Thats all I want! Not another empty promise with more reference numbers.