They just dont care

Complained on hellopeter 10 days ago. Promised my matter had been escalated and I would be contacted. Sent emails to Ntokozo as that was the person that responded to the mail. Emailed 3 times. Yet still not one phone call from Telkom. Seems like Telkom being on hellopeter is just a **** as they dont actually ever contact you! So please Telkom I am begging you, please do not just put a copy and past answer on the website. Actually make an effort and contact me. Please please please do not just put the \We have escalated your request..."response on the website."""