They have all the infrastructure.... but they cannot get it right

<p>I cannot understand how Spree and Zando, Takealot and such get it right... but Telkom fails completely. If I did not have a friend of a friend to assist in getting my fault (no landline due to underground cable issue) addressed - I would still be without a line - only took a month! Now to log the dispute... and hope I get a credit (whilst I still need to pay my account!)!!</p>