kK
katlego K

1 reviews | Active since Feb 2016

02 Feb 2016, 14:09

they give a fualty smart ad have dont wanna replac

hi am katlego khota, i bought a phone at the Telkom mobile polokwane store. the first 2 months after buying the phone it dead on me and i took in for repairs , then i took 3 times for repair. still they didn't wanna replace it. the store manager gave me some attitude as if am the one who is responsible for the faulty phone. yesterday it (phone)again dead on me, it doesn't wanna switch on. i went to the store today to get a new phone and i was told by the manager that he cant help me, thats when i decided to cancel the contract immediately effectively.<br> my problem now is they want me to pay for a phone that is not working ,and the want me to pay for the cancellation fee.<br> i have all the prove of the time i took it for repairs.

0
Replies (1)
Telkom
Telkom's reply02 Feb 2016, 14:56
Official
Hello Moratwa,

Thank you for making contact with us


This response serves as confirmation that your query has been received. Please be assured that we have tasked our Mobile team to investigating and provide feedback as soon as possible.

***


Regards
Keagan
Telkom Social Media Team