THEY DONT WANT TO REFUND ME FOR A WRONG PHONE THEY SEND

BOUGHT A PHONE ONLINE AT TELKOM MOBILE THEY DEBITED MY ACCOUNT AND SEND ME A WRONG PHONE CALLED THEM IMMIDIATELY THEY PICK UP THE WRONG PHONE NOW THEY DONT WANT TO REFUND ME THE MONEY THEY DEBITED BAD SERVICE THEIR CALL CENTRE IS USELESS ALL THEY KNOW IS THAT THEIR ESCALLATING ESCALLATING BUT NO ONE EVER COMES BACK TO ME **** SERVICE