They don't want business

Long story short we app**** for a contract in November, and promptly got a reply to say that our contract had been rejected. We have a no debt, a perfect credit score and a good job, and worst of all we have been a Telkom landline customer for 40 years and ADSL customer for 10 with a perfect record. We went into a store to sort it out, and they couldn't tell us why it had been rejected. We contacted hello peter and were promised that someone would contact us- no one did. We contacted the My broadband official rep who never rep****. We phoned the call center who couldn't help, and eventually gave us an email address that didn't exist. After 3 months of trying to get a contract, we finally moved to MTN, and of course it was approved right away. If this is what you have to do to get a contract I can only imagine how hard it must be to sort out an actual problem.