They don't reimburse you your money!

I contacted telkom mobile at the beginning of October as I was due a refund because they debited too much money from my account! I was told it will take 7-10 working days to be refunded, however at the end of October I contacted them once again and was told that the case had been closed. As it was settled. I have yet to have the refund reflect in my account and accounts refuses to contact me after lodging multiple calls. I was told I would be assisted by Mduduzi Mashaba Customer service representative ********** Tel no:081 180 Telkom Mobile who too is now ignoring my emails and does not contact me. Telkom, this is theft! I want my money back!