They dont deliver

<p>i got this:</p> <p> </p> <p>Official business reply:Good Morning Brent, </p> <p>Please be assured that this matter has been escalated to our Accounts Team, feedback will be provided.</p> <p>Your reference number is AI ********** .</p> <p>We apologize for any inconvenience caused.</p> <p><br />Regards,</p> <p>Busi</p> <p>Telkom Social Media Team</p> ********** <p> </p> <p>And Guess what - it is still not resolved , no -one listens. How can you charge me for a service that you did not provide to me?</p>