They dont care about us as clients, horrible service

Once again, it’s me and Telkom. Mind you, I never have problems with Telkom, but when I do, they make sure it’s so monumental and frustrating that it leaves me wondering if they care about me as the client AT ALL. Since the beginning of this month (April 2019) I have been unable to access the internet using my router. Every time I tried to connect, I would get a message that my internet connection is paused because I am using out of bundle rates. Strangely, I HAVE A LOT OF DATA LEFT!!! I called the call centre and after holding on for what seemed to be an eternity, I was assisted by an agent who gave me step by step troubleshooting via the router interface on my browser. This did not help at all, and I was advised to take my router to the Telkom store so they can check it for me. After checking it, they agreed that there was a problem and the router was booked in for repairs and was given a ref no. A few days later, I was given a brand new router. After connecting it, I was greeted with the same message: “internet activity paused as you are using out of bundle rates”. The link presented recommended that I purchase more data in order to resume internet activity. WHY??!!. By no I was furious!! I called the call centre again for the fourth time and was walked through the same troubleshooting process and STILL NOTHING!!! DO YOU EVEN CARE??!! I tried inserting another Telkom sim into the router and it worked FLAWLESSLY with no need for any set up or extra settings. I tried with all my parents and friends sim cards (all of them are also contract) and they ALL WORKED FLAWLESSLY! I thought my sim card is the problem so I decided to do a sim swap just in case. I got a brand new sim card, a brand new router and STILL NOTHING!!! I called the call centre agent and was advised to insert my sim into a phone, which I did, and still it refused to work. I was then told that what she can do is load a query for me and give me a case number and expect feedback within 72 hours. IT HAS BEEN 13 DAYS AND STLL NOT A WORD!!!! The only way I was able to get my network running was to activate roaming which slowed my bandwidth down to 2G speeds and NONE of my smart devices can properly connect to it. I feel cheated and ignored. I refuse to pay for a service that I am unable to use. Telkom has no hesitation to take my hard earned money EVERY MONTH, but I have to fight to get simple service??!! This is ridiculous! Unacceptable and unfair!