They don't care about individual clients, only businesses...

In March I did an online request to relocate the land line, as we had to move before the lockdown. 2 weeks ago I phoned and they never even received the request (which showed successful on the website), and asked me to do another request online. I've been trying since Wednesday 3rd June, to get hold of Telkom to relocate OR switch off the line, sine the new tenants already move in to our old home. No one is answering, and I'm not even receiving an receipt email after I've sent an email to the 10213 email address on 6 June. When you phone and use the business or new sales department, they will answer immediately, but not for home use? So I guess a business is more important than an individual person??