They don't care about clients here

Was not attended to by all departments. The store, acquisition and customer services. After applying for just two lines of contracts no one was willing to assist me. Declined and told to go to credit bureaus while I do not have any account in arrears but hey Telkom was insistent on that I have one account in arrears - the 1st company I have learned with that you need to fight to prove that ure credit worthy as the customer. Two weeks ago in Braamfontein an agent was sent. He took my details and till today I haven't received my free modem as per the agents mandate in the area. What's the excuse again?