They dont answer calls

I have been calling telkom centurion mall Branch since the 01 december 2015 about 20 times a day , and the phone has never been answered once in the 200 times i have called , it is sometimes engaged which is even worse , they know there is a phone when they want to use it but not when they have to answer it and this is a telecommunications company ?? i went to telkom last month and opened an application ,i have emailed the consultant George he has never rep**** once , i can not get through to them telephonically as they don't answer the phone ...is there a manager in this branch ??? when i went to open the account there were customers lining up and only two consultants working i went and watched a whole movie and came back to find someone i had left there more than two hours ago still in the line just to collect a Sim card... what Kind of ****ed up Mickey Mouse Operation are you ppl Running??? This branch is a Disgrace to telkom and they should seriously consider changing management or shutting it down completely !!!!