They don't care about their customers.

<p>I took a contract with them end of March,the first debit went off on the 30th of March,which i was informed that it will be returned back into my account.In April my account was not debited so i assumed it was because it has been credited to my Telkom account.In May i was double debitted for April and May.Ao i phoned to find out what happened to my refund.All the 5 consultants i spoke to told me i will receive feedback within 72hrs which i never received.</p> <p> </p> <p>i called after two eeks and i was given the same story,i called in June and i was told no one resolved my query but they closed it as RESOLVED. I then called in last week and asked to speak to a Manager but they sent a Teamleader to speak to me,Her name is Sbongile Granny Malinga who told me the same story that she has escaled and i will receive feedback timeously,However that did not happen. I sent her an email to follow up on my feedback which she was supposed to provide me with but she did not. Yesterday Sbongile responded and told me that it has been escalated to Accounts department. </p> <p> </p> <p>it has been 3 months and Telkom is failing to refund R499 to me. they don't seem to care about customer service and retaianing their clients at all.</p>