They don't care about peoples lives

I wrote a report about telkom poles in my property which the lines are hanging very low that my kids can reach the line. This was 29 May 2015.<br> I got a reply to say that are attending to the problem. Here is their reply:<br> Thank you for making contact with us.<br> <br> Kindly note that this matter is currently being attended to and feedback will follow.<br> <br> Your *** <br> <br> We apologise for any inconvenience caused.<br> <br> Regards,<br> Launa Molapo<br> Telkom Social Media Team<br> <br> Today is 10 June 2015. Not a word from them yet!!!