They do not answer their phones

It really blows my mind that the top telecommunications company in South Africa, has employees that are unable to answer a telephone. <br> <br> After trying to contact the store over 50 times this morning, I eventually called Telkom's head office. I was on hold for 35 minutes only to be told that they are unable to help me, there is no way that I can report the store and that my only option is to drive to the store and wait in line to get service. <br> <br> Not one out of 10 branches that I have tried to call have answered. <br> <br> I think that I will rather cancel my order.