THEY DO AS THE FEEL because ?

We have cancelled the Telkom contact for the wi fi last year Feb 2024 with a consultant telephonically. Then receiving emails to pay amounts owning to them and every SMS a different amount. We then went to the Telkom Secunda offices to sort this out. with no answer or no solution. The consultant who assisted me phoned a colleague Kholiwe to assist. As she could not help. we were on the phone for more that 30 minutes. All I wanted was c copy of the contract and the invoices. A invoice was sent but not what we agreed upon. I have requested the contract for a second time, but i did not even got an answer. Now they have defaulted me without trying to the find a solution, or the contract or the proper invoices which we did not receive for months. We need the correct people to attend to this urgent matter and get this sorted out. The consultant at the secunda branch says she cannot help, and the other one telling me they dont have the contract on the system? so how do you come to the conclusion that I owe you money .