They disconnect our ADSL line 2 weeks in advance - this was their mistake

I sent this to all the board members of Telkom. As spending 2 days on various call centres, with a total of 6 hours did not produce any satisfaction or answers or the reconnection of our ADSL line which they disconnect 2 weeks ahead of time, despite our email.

I Have spent the last 6 hours going from once call centre to the Next. This does not include the time my husband spent trying to resolve this issue as well from 9 am this morning..

We sent in a letter on the 29th November to advise to cancel our ADSL line by the end of December 2017.

This line was disconnected yesterday, the 14th December, a full two weeks ahead of time.

I use this line to earn money to feed my family. Each call centre operator gave me the run around, and said yes, they would escalate this. Since there is no doubt what so ever that this is your mistake and your mistake only, I do not want any more excuses of the type I have been listening to all day. You made the mistake of cutting off our ADSL line a full two weeks ahead of time. YOUR MISTAKE

I have a business online and my average earning in dollars is $70 per day. I have also recorded each call to call centre to hand over to my lawyer.

I want this ADSL line reconnected today, my husband started at 9 am to get this reconnected without charge, since the mistake, and incompetency was yours entirely. I fully expect that this ADSL is connected TODAY,

The fact that your technicians are fully booked is not my problem. They disconnected a full 2 weeks before the time and as such can get off their current job right now and connect my ADSL today.

All my recordings with your call centre operators have been recorded by myself, and no surprise, NO HELP WAS forthcoming. These are with my lawyer already.

I fully expect a return email, telling me that you have connected my ADSL line by the end of today. Then I will send you my invoice for by then, over $1000 dollars. Do not mistake my anger as insignificant at your clear incompetence, and the loss of earning you have ****** me from yesterday and today. I have the time, the means, to get what you owe me, and I am relentless in getting what is due to me. Don’t make the mistake of underestimating me. I have taken on Vodacom when they cheated and won my case. They paid what the cheated from me. In cash.

I am relentless in pursuing that you do the right thing, connect my line today, and with a cheque for the amount lost because of your incapacity of your staff. I am fully aware that this is your problem and there fore you are liable to connect the line at no change and to pay damages for loss of earnings . Should you ignore this email, I have many ways for you to dot the right thing. I have been with you since 1987, you owe me loyalty and fair play.

Regards

Terese Stanton ********** 804