They debit your account but block your phone

I took out a contract with Telkom, and my first debit was on the 31st of October 2017. My account was debited but my phone was blocked 2 weeks later. I received a statement showing my payment and the new balance brought forward. I spoke to more than 12 consultants and each of them gave me a different story. the second last one attempted to assist me by logging a case and gave me a case number and told me to wait a further 72 hours of which I did. yesterday I called again and the consultant told me that the 72 hours means 8 hours per day which means I must wait a further 9 days for them to attend to my case. I am left very unhappy and not knowing what to do as I just cannot get and answer after I provided all the documentation for them to see that indeed my account has been debited. I need to make others aware of this as it is totally unacceptable. Thank you kindly.