They claim to be the best? Yet they tracking for the worst! TELKOM SOUTH AFRICA

The worst service provider!!! I am absolutely disgusted with TELKOM, they are completely pathetic. I urge all users to review your policy with them and consider changing to a more worthy provider. As TELKOM does not value their customers.

I picked up my WiFi package from Cresta shopping mall, Telkom yesterday. Firstly the sales consultants are completely STUPID!!! How do you spell my name wrong when I’m standing in front of you?!.. I asked the consultant at Cresta to correct it and she said she will but didn’t even bother to check it!! I noticed that I knew more about the package deal then she did, absolutely disappointing from TELKOM, hiring *********** people to sell your brand!!

It took the sales lady an hour and half to sort my package out because she was busy talking to her manager about personal irrelevant issues rather then processing my policy correctly. The worst customer experience I have ever experienced.

Secondly i had problems with my account showing on my Telkom dashboard online. After 2 hours of trying to link my account on apparently “the most user friendly website” was unsuccessful I tried to call TELKOMS USELESS, RUDE and UNPROFESSIONAL call center.

TELKOM’s call center is by far the most rude people I have ever spoken too. The directors or senior management of the call center need to listen and acesss the level of customer experience that is given to their clients. I am DISGUSTED!!!! I called in and spoke to an unknown idiot because she refused to give me her name! She made me hold for a half and hour!!! Using R120 airtime. I thereafter tried to call again and a different consultant answered, listened to what I had to say and what I needed help with it and told me I’m in the wrong department and instead of transferring me to the correct one, she felt the need to CUT THE CALL!!!

I am DISGUSTED with the service I received. I am unhappy and will be cancelling my policy with immediate effect. Also I will be publishing a newspaper article as well as spreading across all social media platforms about my Experience with PATHETIC TELKOM. Once again I urge all customers part of TELKOM TO RECONSIDER, TELKOM DOES NOT VALUE US!!!