They choose who to reapond to,wonder what is the requirement????

Service is so pathetic ,we have no service in lenasia south ext 4 ,for two fillpen days ,why do u have social media u dont even respond to me ,but i have picked up that they DM and respond to other people ,so please investigate why not me,is it that Lenasia south is not an important area for telkom,i wonder ,please fix the service issues,last time qe didnt have wifi for the week ,pathetic