They cause the problem and you need to get is sorted out with great frustration!

Don't go with Telkom! I went to their shop in Woodlands to report slow internet speed on my fibre line. A representative from telkom phoned me and guided me through the process of getting the matter resolved. She told me to swith off the modem so she can reset the "light" or something like that on their side and later asked me to switch it back on. I went from slow speed to no speed! NADA, ZERO, FKOL!!!!! She could not get the matter resolved and logged a call. I have been waiting and waiting and nothing is happening! Telkom cut my internet and I expect it to get sorted ASAP!!!! My hardware is not the problem, it's telkom that caused this problem and I need to run around and try to get answers, this is not fair!!! Call me!!!!!!! (Ticket *** is created for service TIN***. We will fix the issue soon.) IT'S NO LONGER SOON!!!!!!!!