AH
Anel H
1 reviews | Active since Mar 2013
10 Jul 2015, 10:31
THEY CANCELLED MY ORDER WITHOUT NOTIFYING ME!!!
On Monday, I called Telkom to arrange the installation of my calling plan, as well as to pick and ADSL plan. They completed my application and informed me they would be in touch in order to arrange the installation. After hearing NOTHING for the rest of the week, I called again this morning, only to find out that they cancelled my whole application for some unknown reason, without even consulting me. <br> <br> I would really like this resolved immediately. I urgently need to set up these systems in my home, but Telkom wasted no time in making it a complicated process.
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Telkom's replyOfficial
10 Jul 2015, 11:40Hello Chandler Bing ,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Installation Department and feedback will follow.
Your social media reference number is SM124517.
Regards,
William Letwaba
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Installation Department and feedback will follow.
Your social media reference number is SM124517.
Regards,
William Letwaba
Social Media Team
Telkom's reply10 Jul 2015, 11:40
Official
Hello Chandler Bing ,
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Installation Department and feedback will follow.
Your social media reference number is SM124517.
Regards,
William Letwaba
Social Media Team
We sincerely apologize for the inconvenience.
Kindly note that this matter has been escalated to our Installation Department and feedback will follow.
Your social media reference number is SM124517.
Regards,
William Letwaba
Social Media Team