They cancelled my order

Hi, I app**** for an ADSL line on 6 October 2017. A week or two later I had to pay the R700 deposit to have to installation done. I paid but then never heard from telkom again. On Saturday the 30th of October I phoned Telkom threatening to cancel my order. The girl who I spoke to said she will escalate my call and I decided to not cancel just yet. Today when I phoned I'm told that my order has been cancelled. The call centre cant tell me why it is cancelled. I am fine with that, I am fuming but then again I no longer want to be associated with Telkom, not ever and I will my my views known to any of my friends, family or co-workers who wants to hear. I do want my R700 deposit back as telkom really did abdolutely nothing.