NF
Nicholl F

1 reviews | Active since May 2017

10 May 2017, 16:57

They cancelled my line now i can't get a new line

<p>I have called and they told me my account is paid up , but have to get a new line. I talked to the sales department and the said it will take a few days to activate. That was 3 weeks ago. I app**** online for a new line 2 weeks ago and they told me a agent will call me back. I didnt get an order number for my line and i dont know whats going on. PLEASE CONTACT ME. Tell me what is going on!!</p>

0
Replies (2)
Telkom
Telkom's reply11 May 2017, 08:36
Official

Good day Nicholl,

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

NF
Nicholl F's update18 May 2017, 16:55
Reviewer Update

Telkom called me and i set a new 10mb uncapped bundle which they advised me to take. They gave me an order number Ref: ********** . Called them today to check on the order an they say there is no order place only one for a 8mb line???? I want my 10mb uncapped the i ordered! They even tell me my port has been given aways. What the hell do i do with the line thats in my house now?