They can not set my public IP to Static

I would like to know from management why nobody at telkom can help me get a static IP we have been paying for the service since 2018 and I have personally been logging tickets for 8 months now and in the last twee weeks have managed to talk to almost everyone at Telkom from call agents to team leaders to supposed 2de line IT professionals. I have a collection of 4 tickets all of which have been closed without resolution. This was for the simple request of having a static IP address, I have concluded that this is rocket science for telkom. So is there someone out there that has worked for Telkom that knows and can show the current staff how to enable a static ip?