They can be thankful they have the monopoly on this....

I request my line to be relocated on 7 August. I was contacted by a gentleman to assist the following week (14 August) and was advised that he would drop by the house during the course of the day, but never did. I contacted him the following week (yes I needed to follow up) and was advised that they require a port or connection point in order to connect the line. Today 13 Sept, I again followed up and was told that due to infrastructure it can take more that 21 days to resolve. Now I would like to please get some sort of feedback, from someone who is able to make a decision and not just read from a script, as to when the issue will be resolved. The gentleman on the line ensured me that I would be contacted by the necessary department or person to advise accordingly. I am still awaiting my Samsung S8 to be delivered from May 2017 and still have not received contact, so I am sure I will not receive any response from this either.

For those reviewing this, find alternative suppliers as Telkom seem to be unwilling to assist.