SV
Sean V

1 reviews | Active since Jun 2013

01 Jun 2016, 10:29

They are ******* and **********

<p>I signed up for the April Big deal (Wifi router with 10GB data plus 5GB night surfer) + Tablet (5GB Aditional data) and was ****med. Not ony am I not getting the data as per the advert, the account was registered with the incorrect account number and has been under suspension for the whole month of MAY. I logged several calls to have this rectified and was told a week ago it has been done. I'm still suspended and the devices have not been used for the month of MAY. They are also still on the incorrect account and now Telkom wants me to pay for the month of May for these devices and has handed me over for collections without informing me that I've been handed over. When I spoke to the manager of the connections/accounts/ which ever department she works in, Nklandla, she told me that the accounts had not been fixed and that I will have to pay for the month of May before it will be removed from suspension</p> <p> </p> <p>I will not pay for May as I never had any benifit of using either devices over may and I was also told that the data from May will not be carried over at all. I want this all rectified urgently. I won't pay for May's account for the Wifi and Tablet and I want my 10GB + 5GB night surfer on the wifi and 5GB on the tablet, as was advertised, and I want the suspension removed. I want this sorted out today.</p>

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Replies (1)
Telkom
Telkom's reply02 Jun 2016, 11:49
Official

Hi seanv2013

Thank you for making contact with us

This response serves as confirmation that your query has been received. We will look at the matter and provide you with feedback.

We do apologize for any inconvenience we have cause to you.

Your reference number is: AI***

Regards

Luleka

Telkom Social Media Team