fF
flora F
1 reviews | Active since Jun 2012
03 Oct 2018, 18:16
There system problem cost me thousands!
I had insufficient funds at the end of August so my debit order of 300 didn't go through.. They tried debit ing my account again on the 15th and 20th but no funds of R607.i waited for a double debit at the end of September but didn't receive it. I called them today on the 3rd October and I am told I owe R1100 and they couldn't debit my acc at the end of September as they are having system problems so I am now being charged extra as they couldn't debit my account coz they are experiencing system problems. This is unacceptable.
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Telkom's replyOfficial
31 Oct 2018, 10:47Good Day Flora
Thank you for making contact with us.
Please be assured this matter has been tasked to our credit management department for investigation.You should be contacted directly once progress is available.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,
Telkom's reply31 Oct 2018, 10:47
Official
Good Day Flora
Thank you for making contact with us.
Please be assured this matter has been tasked to our credit management department for investigation.You should be contacted directly once progress is available.
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Regards
Telkom Social Media Team
Bronwyn
Best regards,