There should be a 0 stars for beyond terrible

<p>176ctk230517 / 518ctk250517 / 215ctk290517. I want to take of the unlimited package I am paying for for umlimted internet as we would like to move our service elsewhere. We need to keep the adsl line though. Why can you not cancel the package telephonically? Emailing your retention department is not going to help either anyway as they never return emails. Please downgrade my service. I am at wits end with telkom. I only want to keep my telephone line with unlimited calls package and my adsl line as I am moving the internet to a different supplier. Please confirm that this will be downgraded and sorted out.</p>