There is no service once money leaves my account

Hi<br> <br> One more horror story to hopefully scare you away (its the least I can do).<br> <br> I ordered a LTE uncapped package online with Ticket# *** on the 4th of November, was contacted 2 days later by a friendly sales lady who answered all my questions and promised a device delivery within a week. they will however need to do debit order against my account first. So I gave them all details, soon after my account was debited, I then got a call almost immediately from the same lady, stating that I might not get my device in a week but I will be updated. It has now been the 10th day, I have tried calling the 10213 number, waited 30 minutes, 65 minutes (yesterday) today for 30 minutes twice, they never answer their phones. online chat either promises with no delivery or completely useless.<br> <br> Just seems like once they get my money then they can just make me wait on and on without an answer of any kind, \hey by now the customer is literally hooked