There is No Service in Telkom

<p>on 27/09/16 our lines went faulty, I have 5 different telkom fault references where the tech comes to site and says He / She doesn't know ISDN DDI, thus saying they are diverting it to different department and 10 -30min after they leave our office they close the fault and I have to start from Position 1. and also the consistancy of the call centre Agents are poor. One agent says and does one thing, and the next says that is impossible. ie one agent says sorry we do not have contact with the technician. then the next agent say please hold I will go and phone the technician and find out the progress. up to date i'm not sure how much buisiness we have lost due to lines not working.</p>