THERE IS A DIFFERENT BETWEEN POOR SERVICE AND SIMPLY NO SERVICE

My telephone number is *********XX. I have been in meetings. Please advise on how this will be resolved. Problem is with number ******XX

I called yesterday and spent over 3 hours telephonically trying to remedy this matter after spending time at the Telkom new market and they could not resolve the issue. Said I should go to Hyper market and buy the voucher as I could not purchase the voucher from them. I needed to buy a voucher for R305.00 the same amount sent via a message received. I purchased a R400 voucher and could not use it. Says mobile network not available.

I spoke to Sales Department 10213 Tumelo he said I should call *** spoke to Mntegosi who said I should call ***0 spoke to Nontobeko who advised it is a airtime voucher and hang up. I called 081180 spoke to Paballo who said that the status on the flaa system says deactivated I should call sales on 10213 I spoke to Tsakane at sales again 10213 He said the system was down I must call in 45 minutes . I was furious as I had spend the entire day trying to resolve this with telkom to no joy. I requested a reference number he said they don’t issue reference numbers. I asked for a manager he responded they in meetings. I challenged that to no joy. All of a sudden his system was working as he stated that he will escalate this matter and see if they can or cannot help me. I again was upset as how do you inform a client that you will see if you can or cannot help them. You need to resolve this matter it is a R400 voucher on waya waya .

We asked who he was escalating to he advised ***. Please listen to this call as it is rather shocking what we need to go through as clients. Pull up calls from my mobile ********* and listen to how bad telkoms service really is.

He was unable to provide sla and ola I felt like I needed to beat it out of him! I called 081180 again out of desperation and was transferred to cellphone new sales Kaylene Moodley. You said I should call 10213 option 1 then option 3. Spoke to Tabita then stop diarising as this has become exhausting to keep up with. It is a vicious circle of being transferred from pillar to post with simply no joy.

This complaint was sent to '***'; '***'

Numbers has been blocked for confidentiality.