MF
Marno F

1 reviews | Active since Sept 2015

22 Nov 2015, 17:00

Theo Goeda sorted out telkom billing account

I want to thank Theo Goea from the Telkom Direct shop at the Greenacres mall for finally sorting out my billing account for which I was kept on being billed after I cancelled my cellphone contract at Telkom (Hello Peter incident reported on 06/11/2015). He handled the situation with patience and delivered an excellent service and could resolve my issue immediately. He also further assisted me in getting my remainding Telkom services relocated to my new address. After he assisted me my issue was sorted out completely and I have not had a wrong account from Telkom since and my landline and internet services have been in full operation. If all the people at Telkom have the same standard of service and work ethic, then there would be no problems in service delivery. Telkom keep on employing competent people such as Theo Goeda and you will have 100% customer satisfaction. Please keep up the good service received by me after September 2015.

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Replies (1)
Telkom
Telkom's reply22 Nov 2015, 17:13
Official
Hello marno4ie,

Thank you for taking the time to feedback on the positive experience you had with Telkom.
Your input is always highly appreciated as this allows us to improve our service we offer to our valued customers.

Kind regards,
Ilhaam
Telkom Social Media