Theives and *****

I would rather rate this company with a negative score but unfortunately that is not an option that is available. Since July 2017 I have advised Telkom they are charging me for a service I have cancelled, I initially tried to log a complaint on the website and no response, couldn't even find a record of the complaint. I called numerous times to have the call center provide no assistance until I eventually got hold of Leshay Andrews, Leshay made promises to assist but actually just ignored me in the end. After a few e-mails and more calls I get hold of a Team Leader in the Call Centre named Masixole Gqomfa in August, he came across as very understanding and extremely helpful with written promises to assist and resolve the matter as he agreed that I should not be charged and that Telkom owes me a refund. It is now October and I am STILL being ignored, my follow up e-mails have been ignored, no-one has contacted me, as promised, to resolve the matter and the refund which was also promised has not happened. Telkom you are nothing but ***** and ******* and I want my money back. I would rather pay double for any other service provider than use your services again.