Their services, client communication, and client care is pathetic!!

Their services, client communication, and client care is pathetic!! If I could I would give them a minus inform of the star! I placed an order for fiber to the home with Telkom on the 19th of April 2021. They said 7 - 10 working days and the fiber will be installed. I randomly received and SMS stating that there was a problem, and they are sorting it out. They didn't give any other information regarding the problem, I had to phone in to their sales department just to find out what exactly the problem is. They then told me that they had a glitch on their system and my order was cancelled, however they will reinstate my order and everything will proceed as if it never happened. THIS SEEMS TO NOT BE THE CASE!! After wasting more than R 300.00 airtime just to phone them, and speak to four different people on one day, getting cut off from their side after being on the line for more than 15 min and having to call back and going through the same thing over and over. I had to phone in again today just to be told that my order was not re-instated and that I have to place a new order go through the same **** over again, with a sarcastic salesperson on the line!! How are you suppose to trust a service provider that is so ************* and if this is the type of services you receive even before the product has been receive what type of service will you get once you have the product. This matter was requested to be escalated and someone up in the food-chain is suppose to call me back. Lets see if they will call back as I have requested numerous times for a call back and yet nothing!!!!!!!!! I do not believe a company that gives this type of service should actually be in service.