Their service sucks

I ordered the S7 edge uncapped online 2 weeks ago and I have heard nothing. I asked online support what to do as I have heard nothing they told me to wait. I then asked again and was told they will follow up and still nothing. Today I went to the actual store and it was chaos. No one greets you no guide line to a line and after waiting 20 min the consultant proceeded to call another person who had only just entered the store. I wanted to move from vodacom who I had been with for 12 years but now I'm reconsidering.