Their mistake, my problem

My debit orders with telkom are the 5th of every month but in January it didn't go off at all, I thought its fine I will pay it manually because when it happened last time when they didn't debit me for some reason, my accounts got suspended. So I made the manual payment and then saw the next day telkom tried to debit from my account. I then received a message saying I'm in arrears, I then contacted them to tell them I made the payment manually because you guys didn't debit, the agent then informed me it takes 72 hours to reflect if I make a manual payment I said ok fine. The next week I received another message that I didn't make a payment, I called in again to confirm that I have, the agent told me yes she can see I did, I even asked her to send me confirmation that she can see I made a payment, she emailed me the details showing that she can confirm I payed, she apologized for the inconvenience then I thought that was it. The next week my sim stopped working and my ****le wasn't connecting, I called in to find out what was wrong and they told me that they are doing maintenance in the area. after three days my data was still off I called in again and was told my account was suspended for the payment I didn't make, I then had to explain again that what I already explained twice before and was told twice before, the agent then apologized for the inconvenience and said it will be sorted out, when I checked my phone the next day, my sim was back on but my ****le was still off, I then called to ask why was only one turned back on and they stated the late payment again and I had to explain yet again what happened and was told it will be sorted out, it wasn't. I called in two more times after that, even asked to speak to a manager, the agent asked me to hold then dropped the call on me, I called in again today and was told it will be reconnected tomorrow, but I have a strong feeling that it wont. As a customer it feels like I have no protection against anything Telkom does, Ive been paying for a service that I've been locked out of for nearly 3 weeks for a mistake they made.