Their mistake but we pay

<p>Monthly debit order goes off for a double payment as last months debit did not go off. TELKOM takes the double debit , as arranged, yet suspends our line today?? After enquiring today what's going on they tell us that it will take 7 days for it to come back online once payment reflects in their account......... THEY TOOK THE DOUBLE PAYMENT????? Now we lose a week - more as it is 7 working days- ?? How does that work Telkom?? I didn't eft you, YOU debited our account?? We get 10 gigs a month but if there is left over it doesn't carry over so AGAIN we lose data and access to our wifi? </p>