Their error but being held to Ransom

At last, after many years of being a loyal Telkom supporter and singing their praises, my eyes have been opened. I now know that Telkom can hold their clients to ransom because even though they are at fault they will cut you while they try to sort their error out.

On the 8th February 2018, I cancelled my Showmax. All went smoothly until I got my account in June. Suddenly I was charged 18 months for the month of June and July. 18 X R 89.98 for a service I cancelled, do not use and should get free because I have DSTV premium. I called Telkom and they lodged a dispute. I kept on calling to hear if it would be fixed and was told I would be notified. Then my account came this month and once again I am being charged for a service I cancelled. I called Telkom only to be told my dispute was declined by Showmax. I contacted Showmax who said my service was never cancelled and Telkom is also still activated with Showmax. I then called Telkom again who once again confirmed that I cancelled my Showmax subscription and said they would investigate again. Then I was promised that the manager would call me the next day. I then get an SMS telling me that Telkom is going to suspend my line for non-payment of 18 months of Showmax that I cancelled. I once again called Telkom who told me there is nothing they can do, I must pay the account or be suspended and they will credit me the amount if I win the dispute. Boy, this is really holding me to Ransom. Time has come for me to look for other options. I get home, and Telkom calls me on my landline, threatening to cut me.

The very fact that I have been charged 18 months subscription for a service I cancelled is ludicrous but what is even worse is no one at showmax, or Telkom understands that I have only not paid from February when I cancelled so how on earth did they get an 18 months subscription for June and July. And even if they say I did not cancel, which is totally incorrect, then it should only be 5 months March to July. This whole episode is sickening and extremely stressful.