their client retention sucks!!

1200 characters for my complaint, impossible!!!<br> <br> 1.) returned home from a weekend away only 2 find my internet wasn't working.<br> 2.) called in2 the call centre, explained 2 them that the line is used for business & requested urgent assistance in resolving this issue & was advised that the turnaround time is 3-4 days<br> 3.) called on the 4th day only 2 be advised that the turnaround time is a week<br> 4.) called a week later, requested status of my enquiry only 2 be advised that the query was resolved... but guess what.... NO INTERNET!!<br> 5.) escalated the call 2 a manager who assured me that this will be resolved & he will provide feedback... guess again.... NOTHING!! from a manager??<br> 6.) called again, escalated 2 a manager and no joy.<br> 7.) tech eventually comes out and states that our modem wasn't working, he tests the line with his modem & states that its definitely our modem but could not prove that his was working.<br> 8.) logged a call again, tech comes out again, leaves, calls 15 minutes later and accuses my wife of *****ing his modem, I mean ***???<br> 9.) eventually go 2 a Telkom store, change the modem. & all works.<br> 10.) 3 months later, starts all over again.<br> <br> avg wait time 30min