theft /*****ing can be defined by taking with out permission

<p>today i have more than one issue with telkom :</p> <p>1. please train staff in call centers they clearly lack the basiscs of managing a query .</p> <p>2.only after migration i am sent a bill for R800.00 for a penalty ??????</p> <p>- i was not informed about this penalty</p> <p>-i didn not agree to make this payment at any point</p> <p>-i cant understand why i am being charged this monies as i made over 10 calls to the call centres even logged</p> <p>a call which was not resovled by telkom staff but rather by myself phyically going to a telkom store twice to move my contract (GATEWAY on the 26-05-2016 from 14:00 spending over an hour and half waiting to be served , EVEN at this point no one ever mentioned any penalty ...only to complete the migration process instore and being told that i would have service by the time i reached home .... when getting home around 17:00 still no services i had to drive back to gateway to resolve this matter wait again in a long que -+ another hour of my time ... and would you like to know what the problem was ?!? i will tell you it was that my migration was not captured at all!!!)</p> <p>so if any thing telkom owes me for my time anf efforts</p> <p>3.i made a manual payment /and debits with as still not been returned to me ... this is theft to me as i have repeatedly request assistance and my funds be returnd -</p> <p>#***8</p> <p>#***1</p> <p> </p> <p> </p> <p>-</p>