VL
Vanessa L
1 reviews | Active since Oct 2015
27 Oct 2015, 17:07
Theft of Telkom lines - monthly Billing continues
Approximately 2 months ago, we experienced an interrupted service and were informed that it is due to cable theft. Even though I understand that it is outside of Telkom's control I would have thought that they would have taken precautionary measures to ensure continued services. I am certain that it is not the first time Telkom cables were ****** - I do not condone such behaviour and action. Anyway we have reported the matter to Telkom and receive almost twice a day text messages to the effect that we will be informed of alternative solutions \shortly". What I do not understand that we are still receiving monthly billings for non-existent services. Please investigate and advise in respect of the 2 accounts"
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Replies (1)Telkom's replyOfficial
27 Oct 2015, 18:19Hello Van7,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161612.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161612.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Telkom's reply27 Oct 2015, 18:19
Official
Hello Van7,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161612.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM161612.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
