Theft of data

My name is Brigitte Kriel

Source Mobile Number ********** 66

I pay my contract every month.

My data is loaded on the 1st of every month but when I try to use my data it says that my data has been used up. I have queried this several times via live chat and by calling the call centers however I am advised that I have used the data. It is impossible that I have used the data and I even switched my wifi device off this month in order to prove to myself that the data is not being used on my side. This seems like internal ***** by Telkom because someone else is using the data.

I would like this to be investigated as this is theft. I pay every month and no data. It's disgusting this has been happening for a couple of months now. No alternative solutions even being offered by Telkom?