THEFT FROM TELKOM-REFUSING TO CANCEL MY SERVICES

I AM ON THE PHONE WITH TELKOM AGAIN!!!! THE REFERENCE NUMBERS THEY PROVIDED ME WITH ON PAST CALLS ARE NOT CORRECT APPARENTLY.I REQUESTED FOR THIS ACCOUNT TO BE CANCELLED AND TWO MONTHS LATER I AM BEING BILLED AND MY DEVICE HAS NOT BEEN CANCELLED AND NO ONE CAN ANSWER AS TO WHY. THIS IS NOW THEFT FOR SOMETHING I AM PAYING FOR AS TELKOM REFUSES TO CANCEL MY DEVICE AND STILL CHARGE ME FOR IT. THE PERSON AFTER HOLDING FOR 20 MINUTES THEN DROPS MY CALL!!!!! CAN SOMEONE NOT SORT THIS OUT. I AM SICK TO DEATH WITH AUTOMATED RESPONSES FROM GERARD AND TEAM WITH REFERENCE NUMBERS AS WELL AND NOTHING BEING DONE ABOUT IT!!!! Interaction REF: AI ********** I AM SO DONE WITH TELKOM AND JUST WANT OUT, THIS IS ENOUGH AND I REFUSE TO PAY FOR SOMETHING I ASKED TO BE CANCELLED 2 MONTHS AGO!!!!!!!