Theft committed by Telkom

On the 25th of September. Debited my account of R898.02, after I made payment of 898.02 for my my 120gb LTE data Sim contract. I immediately called the following day to resolve this matter and have my money refunded. It is now the 20th of October, almost a month later. I've have been told on the 1st of October that accounts attend to disputes after 72 hours. I called again to confirm on the 3rd of October, the call centre agent told me I will be refunded within 10 working days which would be the 17th. Today is the 20th and I have not received anything or have even received any form of communication pertaining my matter. Maybe nowadays agents are being taught to bull**** and bamboozle clients as a way to commit theft... Either way, I will be part of the list of victims they have ****** money from. I am giving Telkom up until the 25th to resolve my matter before I escalate it to the ombudsman to investigate how many times and to how many people this has happened to.