Theft by telkom
<p>I have a big problem with telkom mobile. Reported problem on invoice on 2016/06/01. Up to date nothing. Every time I phone customer service and ask to speak to manager they cut me off or the manager will phone back but they dont. Ref ********** . It seems like nobody wants to help </p>
Hi jacques-du-toit
Sorry for the delay and inconvenience caused. This query will be escalated and our consultants will be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
Hi jacques-du-toit
Sorry for the delay and inconvenience caused. This query will be escalated and our consultants will be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team
There is no responce from telkom. I phoned again because no one phoned me. New excuses nou I have to wait 21working days. This is a fault on telkom side no myne. First it was 7 days now its 21 working days. I reported the fault on the 1st of June. Since then no one fron telkom made contact I was the one that made enquiry. There is no customer service. I am very upset with telkom nou my fone has problems if they can not get the paper work done how are they going to fix a fone?
There is no responce from telkom. I phoned again because no one phoned me. New excuses nou I have to wait 21working days. This is a fault on telkom side no myne. First it was 7 days now its 21 working days. I reported the fault on the 1st of June. Since then no one fron telkom made contact I was the one that made enquiry. There is no customer service. I am very upset with telkom nou my fone has problems if they can not get the paper work done how are they going to fix a fone?
I phoned customer care once again today at 08:45. Manager was only expected at 10:00. I was told my problem will be solved by the end of business. Needless to say nobody phoned me and my problem not resolved. I phoned customer service again at 17:00 asked to speek to snr manager. Snr manager was in a meeting and all the other "knoced off" My case has been closed and nothing jas been done. Telkom reply we will speed up process they are quick to reply to hallopeter but lets the customer in the dark. Going to take complaint to the media every potential customer must knowof bad service.
I phoned customer care once again today at 08:45. Manager was only expected at 10:00. I was told my problem will be solved by the end of business. Needless to say nobody phoned me and my problem not resolved. I phoned customer service again at 17:00 asked to speek to snr manager. Snr manager was in a meeting and all the other "knoced off" My case has been closed and nothing jas been done. Telkom reply we will speed up process they are quick to reply to hallopeter but lets the customer in the dark. Going to take complaint to the media every potential customer must knowof bad service.