1 reviews | Active since Aug 2016

01 Nov 2016, 12:30

Theft

<p>a while ago I ordered a telkom Mobile LTE Router as a contract at the price of R699.00 I was not satisfied with the service rendered by the router thus cancelling in the 7 day period, my router was collected 2 months ago.. now I'm still being billed for the past 2 months.. the first bill almost being R900.00 and this morning R699.00 I called in daily and now nobody is willing to help me.. the consultants all confirm to say that they have received the router at telkom and it is confirmed that nothing is in my possession.. I advise all that reads this not to take out any contracts with telkom as they will always do you down! I am a consumer with rights! I will not allow telkom to get away with such pathetic service! I want my money back now!</p>

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Replies (2)
Telkom
Telkom's reply01 Nov 2016, 21:54
Official

Good Day,

Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.Your reference number is AI***
We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply02 Nov 2016, 13:43
Official

Hi riza-carrim.

We certainly understand and acknowledge why you wanted to bring this matter to our attention.
Be assured that your query has been escalated to our Cancellation Department and feedback will follow.

Apologies for any inconvenience caused.

Case ***3

Regards

William

Telkom Social Media Team

Best regards,