Theee worst bad service ive ever received

Called on the 11th of March to cancel my contract and requested for settlement amount, I settleD it , asked THE AGENT numerous times and the agent confirmed that normal debit order will go through and that my insurance premium wont be affected …

Today called enq as to why the debit order didn’t go through was told that my account was not separate from my insurance and router and that my contract is not canceled am still going to receive a new Invoice and was shocked because I REQ for settlement amount and was given one but to my surprise was wasting my time